Everyone who uses the Riverspin website and its services is bound by these terms. Opening an account or placing a bet counts as acceptance, alongside the privacy notice, the safer gambling page and the conditions of any bonus you take up. Where a translation differs, the English text prevails, and the casino may revise the terms, in which case the text on this page is the valid one.
Players must be at least 18, the legal gambling age in Australia, and may use the service only where online gambling is lawful for them, because access is checked by location.
Deposits are made through the methods shown in the cashier, and the welcome package starts at AU$20, although the minimum can vary by method. The site keeps accounts in euros. An Australian dollar payment is therefore converted by your bank, which may debit a touch more than the number shown. Funds appear straight after a successful payment and are used up as you play, which means played rounds cannot be refunded or reversed.
Money goes back through the channel that funded the account. Depending on country and method the lowest payout is €50 to €120; processing can last up to 72 hours before release, after which your bank or payment provider takes its own time. Before any payout, deposits have to be played through three times, and a first withdrawal requires a verified account, as the identity checks page explains.
Daily, weekly or monthly limits can apply, and very large wins may be paid in monthly instalments. Any tax or fee that your country applies to winnings is your own responsibility.
The terms of each bonus are on its own info card in the cashier. As a rule the bonus is sticky: 40 times the bonus must be turned over before any withdrawal, a single bonus can be live at a time, and stakes are limited while it runs. Cancel before your first bet and nothing of yours is lost; cancel later and the bonus disappears along with what it has won.
A promo code typed against a welcome offer cancels it. Bonuses are entertainment and not income, and the casino may withhold bonuses or cancel winnings that came from abuse.
Bots, collusion, the exploitation of software errors, stolen payment methods and forged documents are not allowed. A fault or gap in the software must be reported to support at once and must not be used to your advantage. If a payment or wager is confirmed by mistake, the casino may cancel or correct the affected wagers, and funds credited in error remain its property.
Safer gambling tools sit in your profile, and self-exclusion is available at any time. The casino may suspend an account during security checks, while verification is unfinished, when a duplicate exists or when these terms are breached. Support arranges full closure on request. Twelve idle months make an account inactive, from which point €10 a month, or the remaining balance when that is smaller, may be deducted.
Games and events can be altered or withdrawn, and losses that stem from circumstances beyond the casino's control are not its liability. A complaint should first reach support, via live chat or [email protected], together with screenshots or transaction details. Most cases are settled at this stage, and the team explains your further options if you disagree with the result.
