These terms govern your use of the Riverspin website and services. By registering an account or placing a bet you confirm that you have read and accepted them, together with the privacy policy, the responsible gambling page and the rules of each bonus you take. The English version prevails if a translation differs, and the casino can update the terms, in which case the current version is the one shown on this page.
You must be of legal gambling age in the place where you live: in Canada that is 19 in most provinces and 18 in Alberta, Manitoba and Quebec. You may use the services only if online gambling is lawful where you are, and access is restricted by location.
Deposits are made through the methods listed in the cashier. The minimum starts at CA$20 for the welcome package, and it can differ by method. The internal currency of the website is the euro, so when you pay in another currency the amount taken by your bank can be slightly higher than the figure shown because of conversion on the bank's side. Funds are credited immediately after a successful payment, and they are consumed at once when you play, so there are no refunds or cancellations of played rounds.
Withdrawals have to go back to the method you deposited with. The minimum amount lies between €50 and €120 depending on your country and the method, and a withdrawal can be processed for up to 72 hours before it is released, after which the time of the payment provider or bank applies. Before a payout you must play through your deposited amounts at least three times, in line with anti-money-laundering practice, and the first withdrawal needs a verified account as described in the KYC and AML policy.
Limits can apply per day, week or month, and the casino may pay out very large wins in monthly instalments. You are responsible for any taxes and fees that your country applies to winnings.
Every bonus has its own terms, which you can read on the info card in the cashier. Unless an offer says otherwise, a bonus is sticky and has to be wagered 40 times before funds can be withdrawn, only one bonus can be active at a time, and a bet cap applies while it is active. You can cancel a bonus before you start playing with it without losing your own funds, and cancelling afterwards removes the bonus and its winnings.
If a promo code is entered against a welcome offer, the offer is not credited. Bonuses are a form of entertainment, not a way to make money, and the casino can withhold bonuses and cancel winnings gained through abuse.
You agree not to use bots, collusion, exploits of software errors, stolen payment methods or forged documents. If you notice an error or an incompleteness in the software, you must report it to support at once and refrain from taking advantage of it. If a payment or a wager is confirmed in error, the casino can cancel the affected wagers or correct them at the right terms, and funds credited by mistake remain the property of the casino.
Responsible gaming tools are available in your profile and you can lock the account with self-exclusion at any time. The casino can suspend an account during security checks, an unfinished verification, a duplicate account or a breach of these terms. To close an account completely, contact support. An account unused for twelve consecutive months becomes inactive, and a monthly fee of €10, or the remaining balance if it is lower, can be charged.
The casino can change or end games and events, and it is not liable for losses caused by events beyond its control. If you have a complaint, contact support through live chat or at [email protected] first and describe the problem with screenshots or transaction details. Most issues are solved in this step, and the team will explain what further options exist if you disagree with the result.
