Identity Checks and AML

The Purpose of Verification

Riverspin applies know-your-customer and anti-money-laundering procedures, as licensed online casinos do. Verification establishes your identity, your age and your ownership of the payment method, and in doing so shuts out stolen identities, duplicate accounts and illegal funds. It protects you as much as the casino, since nobody else can cash out your winnings.

When a Check Is Triggered

The standard moment is your first withdrawal. Documents can be requested at other moments too, for instance after unusual account activity, a change of payment details or a security alert. All payout requests pass a security review, and money stays queued until your first review is cleared. After that, new withdrawals go through without fresh paperwork as long as the payment method stays the same.

Papers to Have Ready

Preparing documents ahead of the first request saves days.

• Identity: a copy of a passport, driver licence or another government-issued photo ID.
• Address: a recent utility bill carrying your name and address.
• Proof of payment method: a card photo or an e-wallet screenshot in which the owner's name is readable.
• Anything extra, such as a bank statement, if the team needs more detail to finish the review.

Every document must be genuine. Fake or edited papers risk seized deposits and winnings, plus a lifetime ban.

How Long the Review Takes

Expect an answer on your documents inside two days, normally 24 to 48 hours. A withdrawal that has been approved may wait up to 72 hours for release, and from that point the speed depends on your bank or payment provider. A blurry or cropped image gets sent back with a request for a better one, and until verification is complete the account remains on hold.

Anti-Money-Laundering Rules in Practice

1. Deposits have to be wagered at least three times before money can be withdrawn.
2. Cash-outs go back to wherever the deposit came from.
3. Funds can be held, and an account reviewed, when activity departs from the expected pattern.
4. Moving money between players and buying or selling accounts are not allowed.
5. Information goes to the authorities where the law requires the casino to pass it on.

A switch to a new payment method means proving ownership of that method as well.

What We Need From You

Registering with accurate details is the best way to avoid delay, and the name must match your ID character for character. Send sharp, complete, unedited images and keep the profile current. Questions about a request go to [email protected], or you can ask in live chat at any time of day. Hold on to digital copies after approval too. A document may expire, and if a later review needs a fresh one, a prompt answer is what keeps the account open and money flowing. Short replies from you usually mean short waits on our side. If a request arrives by e-mail or in the account, answer it with the files attached in one go rather than in pieces, because a complete submission can be checked in a single pass.