Riverspin follows know-your-customer and anti-money-laundering practice that applies to a licensed online casino. Verification confirms who you are, that you are of legal gambling age and that you own the payment method you use, and it keeps stolen identities, duplicate accounts and criminal money out of the casino. The checks protect you as much as they protect us, because they stop someone else from cashing out your winnings.
Verification is carried out at your first withdrawal, and the casino may ask for documents at other times, for example when an account shows unusual activity, when payment details change or when a security check requires it. Every payout request goes through a security review, and until the first review is passed the money stays in the queue. Once you are verified, later payouts do not need extra checks as long as you keep using the same payment method.
Prepare the documents before you request your first payout to save time.
All documents have to be genuine. Forged or altered documents can lead to the confiscation of deposits and winnings and to a permanent block.
The security team reviews the submitted documents within 24 to 48 hours and tells you the result as soon as it is ready. After approval, a withdrawal can be processed for up to 72 hours before it is released, and the time of the payment provider or bank follows. If a document is unclear, the team asks for a new one, and an account whose verification is incomplete stays suspended until the process is finished.
If a change of payment method is necessary, you will be asked to prove ownership of the new method again.
Give accurate details at registration and enter your name exactly as it appears on your documents, because mismatches are the quickest way to slow a verification down. Upload clear, complete, unedited images, and keep your account details up to date. If you have questions about a request, write to [email protected] or use the live chat, which works around the clock. Keep the documents handy even after the first approval, because a later review of the account can ask for a fresh copy of a proof that has expired, and a quick reply keeps the account open and any payout moving.
